• How do we get started on our new Black Diamond website?

    Once you have signed up and we have your contact details, one of our friendly team members will work directly with you to start the process of tailoring your website to meet your individual needs.

    We will contact you to gather all required information so they can begin to design and build your customised website. They will communicate directly with you from the initial “Welcome” email right through until the site is launched.

  • How long does it take to build a Black Diamond website?

    Once the Team have received your logo, contact information and other content, they can usually have the Launchpad website up and running in as little as a few days. However the average Launchpad website takes about 2 weeks from start to finish, this allows you time to review and sign off as we go.

    Further breakdown of this is included in the table below, please note that this is indicative only and delays in content gathering may extend these timeframes.

    Package

    Timeframe

    Accelerate / Velocity / Prime

    2-3 week turnaround (for up to 20 pages)

    Addons

    + 1 week

    eCommerce

    + 2 weeks
  • Where can I find pricing?

    Please contact us for further information on our pricing and inclusions and we can help tailor a package for you.

  • What support is included as part of your Hosting and Support plan?

    We offer unlimited phone and email support – 9am – 4pm (AEST) Monday to Friday.

    Included

    • Assistance updating content / images (client to supply)
    • Auto renewal for standard .com and .com.au domains
    • Basic SSL Certificate
    • Ensuring up to date security patches
    • Guidance on our WordPress platform, its functions, and free quotes for additional development where required
    • Hosting of your website
    • Security Checks
    • Training and over the phone support to manage your website CMS
    • Uptime monitoring
    • We also perform regular maintenance on the hosting servers and code base, which helps to ensure your website is always “up” and is protected with the latest security patches.
    • WordPress and Plugin Updates

    Excluded
    (Additional charges apply)

    • Additional page and/ or new functionality
    • Adjustments or patches required from a WordPress or Plugin Update
    • Animation and SVG creation
    • Creation of content, images and videos
    • Data importing and/or analysis
    • Development of API and/or integrations
    • Digital Marketing
    • Domain renewals not within our domain registrar
    • Email setup / hosting / maintenance
    • Image optimisation
    • Logo creation / editing / branding
    • Management of ongoing e-commerce products/ stock
    • New plugins and/or addon installations
    • Royalty stock images
    • SEO and Keyword Optimisation
  • How do I get help / support?

    We offer unlimited support for your website from 9am – 4pm Monday to Friday.

    If you have a website with us already please log a support ticket via our help desk or via the link here. Alternatively for new enquires please complete our contact enquiry form or phone us directly on 0418 746 755.

  • What information do we need to supply for our new website?

    There are a few things we need from you before we can get started on building your new website, including:

    1. Logo files and any branding guidelines
    2. Content and images to be added to your new website
    3. Social media links and account login details
    4. Access to your domain (URL), if you already have one
    5. Login details for any other accounts we need to link to your website

    One of our friendly team members will be in touch shortly after signup to assist you through the process and get your new website ready for launch!

  • What if I have or haven't got an existing domain name?

    Haven’t got one?
    Not a problem, we include 1 free domain registration in each of our packages. Simply supply us with your desired domain and we can register this on your behalf.

    Have got one?
    Great, if you have an existing domain and can provide access, we can use this instead of creating a new one. Alternatively if you would like a new domain name please let us know, 1 free domain name is included in each new website package.

  • What payment methods do you accept?

    We can set-up your monthly billing to automatically come out of a visa debit or credit card each month. Alternatively we can send you an invoice for a manual payment. Please note direct debit facility is processed through our secure third party provider, Stripe.

  • What's involved with the modules / addons you offer?

    Contact us and one of our friendly team members will be able to assist if these are right for you and provide a demonstration of how each module works!

  • I'm interested in Products Listings with eCommerce what's included?

    Check our some of our recent eCommerce solutions on our examples page.

    For standard inclusions and exclusions please see the following table:

    Included

    • WooCommerce
    • Standard WooCommerce account process
    • Up to 50 products / SKU
    • Standard and variable product capability
    • Payment Gateway Integration – PayPal, ZipPay, AfterPay, Stripe
    • Live Chat Integration – Tidio, Facebook Messenger
    • Tiered / Dynamic Pricing – e.g Retail, Wholesale, Trade
    • Currency Conversion – indicative only
    • Yoast optimise up to 10 key (top sellers) product pages
    • Google Analytics Connection
    • Freight and Shipping rates setup
    • Shipping partner integration – Shippit, Australia Post, Sendle

    Excluded(Additional functionality/ integration charges apply)

    • Cart abandonment – capture client details prior to putting items in the cart
    • EDM – Mailchimp, Campaign monitor
    • Full website optimisation
    • Data Migration and analysis
    • Invoice PDF Download Function
    • Affiliate referrals
    • WooCommerce and Xero / accounting software integration
    • CRM Integration
    • Connectivity to existing POS or inventory management system

    Needing further information or something a bit more complex? Give one of our friendly team a call!

Have another question in mind?